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Not approved for CFP® credit
After focusing on topics ranging from teamwork to employee engagement, acclaimed management expert, consultant, speaker, and New York Times best-selling author Patrick Lencioni has turned his attention toward client service. In his latest book and presentation, Getting Naked: Shedding the Three Fears that Sabotage Client Loyalty, Lencioni taps into the simple but powerful model for building stronger client relationships. The focus of Pat’s presentation will be the importance of humble service and the three fears that cause financial advisors to unknowingly sabotage their ability to build trust and loyalty. And, as always, Lencioni provides a practical approach for overcoming those fears.
Patrick Lencioni is founder and president of The Table Group, a specialized management-consulting firm focused on organizational health. Pat’s passion for organizations and teams is reflected in his writing, speaking, and consulting. Lencioni is the author of eight best-selling books with over 2.5 million copies sold. After several years in print, his book The Five Dysfunctions of a Team continues to be a fixture on national best-seller lists. The Three Signs of a Miserable Job became an instant best-seller in the Wall Street Journal, New York Times and BusinessWeek. And his latest work, The Three Big Questions for a Frantic Family, was released in August, 2008. |